Refund and Returns Policy

Last updated: 7 October 2026

All STEK PPF kits supplied by Encirco Limited are pre-cut to order for the vehicle, coverage level and film type you select, and are supplied to trade customers only. Kits are non-refundable and cannot be returned for change of mind, incorrect selection, or items no longer required.

Cancellations

You can change or cancel a website order within 15 minutes of placing it. After that, changes may not be possible and costs already incurred will be charged (minimum £15 + VAT). Once cutting has started, the order cannot be cancelled.

Pattern proofs

Pattern proofs are available on request and are only sent before cutting begins. If you don't request one, or if we send a proof and you don't raise a problem before cutting begins, the pattern is treated as accepted. It is your responsibility to check the pattern is what you need. See clause 5 of our Terms & Conditions.

Damaged, defective or incorrect kits

Inspect your kit as soon as it arrives and before installation. If anything is damaged, defective, missing, or doesn't match your order, contact our customer service team within 48 hours of delivery, using the contact details on our website, with your order number and photos. Please don't install any part of the kit in the meantime. Where we confirm the problem is our fault, we'll re-cut and replace the affected panels or the full kit, or refund the affected items if a replacement isn't possible.

Installed kits

Once any part of a kit has been applied, it is treated as accepted and cannot be replaced or refunded. Installation damage, and fit issues caused by modified or non-standard vehicles, are not covered.

Film warranty

Film performance after installation is covered by STEK's manufacturer warranty, which must be registered with STEK directly. See stekautomotive.com/warranty.

Returns

Please don't send anything back without our agreement. If we need a kit back for inspection, we'll arrange it. Returns sent without our agreement will not be accepted.

Refunds

Approved refunds are paid to the original payment method within 10 business days. Your bank may take extra time to process them. If 15 business days have passed since approval, please contact our customer service team.